Refund policy

Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase.

How to Start a Return

To start a return, contact us at support@zyvrocoffee.com.

Please do not send items back before contacting us. We will review your request and provide return instructions if your return is approved.

Return Shipping

For normal returns, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@zyvrocoffee.com. For approved damaged, defective, or wrong-item cases, ZYVRO will provide a replacement, refund, or return instructions at no additional cost to you.

Damaged, Defective, or Wrong Items

Please inspect your order after delivery. If you receive a damaged, defective, or wrong item, contact us as soon as possible at support@zyvrocoffee.com. Please include your order number and photos of the issue so we can help you quickly.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved.

If approved, the refund will be sent back to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Items sent back without first requesting a return will not be accepted.

Return Address

The return address will be provided after your return request is approved. This helps us send your return to the correct return location.

Questions

For return or refund questions, contact us at support@zyvrocoffee.com.